Thinksprout CRM | Product | Helping Small Businesses Grow | Smart India Initiative
Clients aren’t always as transparent as you hope they would be. You may hear complaints or issues, but not about the various problems that you can actually solve…if only you knew what they were! Luckily, there are specific means to find out what it is that pains your customers and means, such as CRM tools, to collect and analyze the data so you can solve it accordingly.
Unlike specific customer complaints about a specific product or service, a pain point is a more persistent issue that can be solved by your particular product or service offering. Pain points often stem from categories such as financial, productivity, process, or support issues. Determining what their pain points are and what category they fall into can help you determine how you can address each pain point.
Big or small companies rely greatly on the effective mode of communications and handling business processes along with building a healthy relationship with clients.
Many companies do face problems in maintaining a good day to day flow like:
- Consultants are loaded with activities without a structured work culture
- Data accessibility issues when there is no proper hierarchy set in place
- Inconsistent and outdated details floating around the team
- No proper tracking mechanism to have a hold on the process
- Difficulty in manually notifying the status to clients every time there is an update
The above is on the ground level. When we dig in, we may find many more hurdles from one stage to another.
Thinksprout CRM Software has been designed to reduce the complications of the workflow. It can manage the entire organization process in an orderly manner with great ease. The solution ensures to improve productivity and quality with result-oriented solutions for all the problems.
Thinksprout CRM lets you configure the entire process in a structured and systematic way allowing the consultants to work on their activities smoothly.
Thinksprout CRM promises to offer:
- Pre-Sales
- Workflow
- Automation
- Communication
- Tracking
#1:- Pre-Sales
Thinksprout CRM can integrate into your websites or different landing pages and allow inquiries to directly flow into your CRM eliminating all the manual work of lead additions. It can also distribute these enquiries to different consultants using the round-robin method. This would save up the majority of the resources time by making things system driven.
#2:- Lead Management CRM
Lead Management also supports Lead Scoring allowing you to prioritize and target the potential leads with score points. These scores are automatically updated based on the business structure configured. Further to this, the CRM lets you have your own lead cycles defined so that the counselors or sales team can take care of the follow-ups and convert them accordingly.
#3:- Workflow
The entire process of applicants can be taken care of in Thinksprout CRM in a streamlined manner using the Workflow Management module. The module offers to have every single task for various countries to be pre-defined and structured initially and lets the consultants take care of their work activities as per the defined model. This also ensures that every designated work gets completed on time and as per the requirement. Every document that is required to be collected can be mapped to the Task or the Work item during which it needs to be collected. This would ensure that all the mandate documents are collected and are processed accordingly.
#4:- Automation
One of the most tedious job is getting all your leads added one by one into the CRM. Thinksprout CRM can help you in getting this automatically imported through web integrations. The second most important time-consuming job is client interactions, which most obviously happens over calls or emails. The smarter approach here would be to trigger automation from CRM. The emails can be sent automatically to inform or share time updates. Same with SMS, the system can send quick short message notifications to clients via SMS. These triggers are going to save resources time majorly.
#5:- Communication
Interacting and updating applicants about their application status is far more easier and professional using Thinksprout CRM’s email and SMS solutions. This also offers to have email and SMS templates pre-defined and used anytime instantly.
#6:- Tracking
Keep a tab on the progress of each of the work items allocated and also on the consultants on effectiveness and work closures. The system lets you monitor the entire process and also lets you know whether the timelines are met or has been overshot. Any approvals or time extensions can be routed through managers and that would ensure that everything is under the administration scanner.
About Us
Thinksprout Infotech is leading IT Solutions company providing excellent services with great efforts. The Company also deals in Online Application and Custom Software Development. Moreover, we have an extensively experienced team in programming databases and back-end solutions. In the same vein, we develop user-friendly applications for our clients for better operations and outputs.
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About Us
Thinksprout Infotech is leading IT Solutions company providing excellent services with great efforts. The Company also deals in Online Application and Custom Software Development. Moreover, we have an extensively experienced team in programming databases and back-end solutions. In the same vein, we develop user-friendly applications for our clients for better operations and outputs.
partnered with